Effective support for information users Essay Example for Free

Effective support for information users Essay Customers are an asset for any organization and to satisfy and retain them is every organization’s goal. The only way to achieve this goal is to build proper relationships with your customer through providing them appropriate customer service when ever they require. Customer gives you business because it is a cycle, if you fulfill your customer need then he will spread a good word of mouth for your organization otherwise they will give you a real hard time. Information technology has great importance in the business world today because the environment is very uncertain therefore innovation needs to be implemented rapidly. Every day we see something or the other coming up with new technology and to survive in this competent world we all have to cope with technological advancements, therefore customers tend to purchase technologically advanced products easily but the difficulty is in understanding the ways to operate these products. This is where they need help and it is a chance for the organizations to retain customers because customer will only stick to the brand which is providing him proper customer service. For this purpose IT organizations have customer service centers so that they can provide their customers with appropriate assistance. The bottleneck is faced when the employees on desk at the customer service center are not able to entertain the customers with what they want. This is usually due to the lack of information employees hold regarding the product and this leads the organization towards losing their customers. (Hoffman). Therefore in order to remove this bottle neck, the organizations should provide their customers with best service, for which they need to consider following strategies: Strategies to ensure that your customers are getting adequate technical support 1) Hire the right people with excellent communication skills. 2) Train your employees so that they are well aware of the product specifications and can easily deliver the information to the customer 3) Employee people with calm and good attitude because customers may be very frustrated or harsh at times still the employee has to remain very tranquil with him in order to avoid any further dilemma. 4) A company should make sure that on desk personnel are well aware of their goals, that is, they believe that it is their duty to entertain more and more customers, understand their needs and interact with them to provide more and more information so that they are satisfied. (Bayan) 5) Customers should be provided with a detailed guide book as well so that they can better understand the product and do not face any hurdles. 6) Customer should be provided with a very comfortable and friendly environment and he should be given great importance so that he can feel that the company really cares for his needs. (Anonymous) Socio-Technical Structure Socio technical structure is an organizational design which consists of a combination of people and technology. It includes the habits and attitudes of people; the way they interact and behave. The technical aspect of this structure includes the machinery processes and physical management. This structure includes hardware, software, people, surroundings data and data structure, law and regulations and procedures. According to this system all the needs of an employee should be identified and met which they bring along to the workplace. This system helps in motivating employees and raises their performance level by taking care of the characteristics that comprises social system. These characteristics involve their communication, involvement, performance, and team work, attitudes, behavior and job satisfaction. This system is emerged overtime through the employees of the organization and thus represents the culture of an organization and its social setup. (Whitworth) As socio technical system includes face to face work, which includes customer service therefore ensuring that your customers are getting adequate technical support and thus it is related to the socio technical structure because it fulfills the requirements, social as well as technical. Providing appropriate customer service by understanding customer needs and communicating positively with them satisfies the social requirement where as giving them technical assistance, that is, to provide information regarding the technical aspects of the product satisfies technical requirements. Any technological advancement cannot be successful if the technology does not take into account the human component because ultimately humans have to interact with the technological design therefore it is important to treat people and technology together within a system. This gives rise to social and technical subsystem in which social subsystem takes into account human needs and attitudes and technical subsystem relates to the devices, procedures and technical know how. The technological and social subsystem needs to be interdependent so that the organization can deliver the best to the customers. In this way the technology offered by the organization will be according to the needs of the customers and thus it would be a perfect fit. (Whitworth) Thus the most important strategy for any company to provide adequate technical support to customers is that it should develop a socio technical structure so that the technical assistance provided to the customers are in accordance to the social needs of the customers. REFERENCES Hoffman, R. (1996) Help is Only a Phone Call Away! How to get good service. The Real World. Retrieved October 15, 2009, from http://www. animatedsoftware. com/misc/stories/jobs/dbmscntr. htm Kay, D. (2004) Show, Don’t Tell: Remote Support Best Practices and Benefits. DB Kay and Associates. Retrieved October 15, 2009, from http://www. webbuyersguide. com/bguide/Whitepaper/Wpdetails. asp? frmCQ=Ywpid=NzU3Mwcategory=723sitename= webbuyersguidekc=newstech101607src=newstech101607 Setting up a successful help deskphysical considerations (http://articles. techrepublic. com. com/5100-10878_11-5112459. html) and Try these efficiency strategies when setting up a successful help desk (http://articles. techrepublic. com. com/5100-10878_11-5112468. html). Setting up a successful help desk (http://techrepublic. com. com/5208-6230-0. html? forumID=14threadID=146337 messageID=1623851). Whitworth,B. Socio-Technical Systems. Retrieved on 23rd July 2010 from http://brianwhitworth. com/hci-sts. pdf

Theatre and Popular Opinion In Eighteenth-Century Paris :: Arts Theatre France History Historical Essays

The eighteenth century is widely reputed to have been the Age of Theatre in France. A unique form of entertainment and mass communication, theatrical productions brought together representatives from all degrees of social and economic status in one building to share a common experience. Despite an attitude that emphasized the glorification of French culture, the government viewed the theatre primarily as a form of entertainment and sought to prevent any deviation from this main emphasis. Although plays were monitored through censorship of scripts, the agents of authority made little attempt to shape popular views on specific political issues through drama. In contrast, practitioners of bourgeois drama aimed at converting the theatre into a schoolhouse for moral values and virtue in social interaction. Parisian audiences, especially those standing in the open parterre area in front of the stage, often used the theatre as a forum for voicing their own opinions on political issues. Far from being mindlessly molded by any agenda of the French playwrights or royal patrons, the spectators claimed for themselves the capacity to pass judgment on the plays presented on the stage. The Crown's formal regulation, the playwrights' didactic intention, and the spectators' vocal reactions created an interaction of control, manipulation, and political articulation in eighteenth-century Parisian theatre. From the popularity of amateur productions among the moneyed and elite to the general trend of rising ticket sales at public theatres, drama played an important role in the social life of eighteenth-century France. According to registers of attendance at the Comà ©die-Franà §aise from the 1750 to 1774, that playhouse averaged approximately 168,000 spectators each year. Since the theatre offered an opportunity to impress people of every rank, the French government could not neglect this aspect of life. The Crown assumed that the productions called for regulation, that troupes required consistent personnel, and that theatre crowds needed supervision. In 1680, Louis XIV granted monopolies on stage production to the Acadà ©mie Royale de Musique for opera, and to the Comà ©die-Franà §aise and the Comà ©die-Italienne for French and Italian language drama, respectively. The avowed purpose for establishing these theatres was "to perfect the representation of the lyric and dramatic arts for the greater glory of the French state." This objective promoted plays that extolled the monarchy and perpetuated the powerful system of privilege. In 1706, the king charged the Paris police with maintaining control and order in these playhouses. The Crown supported the three royal theatres financially and governed their management until the end of the ancien rà ©gime.

Talisman Energy

Talisman Energy Inc. (Talisman) is an independent Canadian oil and gas producer. Talisman is a company that has been through a great deal of criticism due to their negative experience in Sudan in previous years. They were accused of numerous things such as fueling the civil war, believing the Sudanese Government was using oil revenues to purchase weaponry, and of being complicit in human rights abuses because of fees and royalties paid to the government for the rights to explore oil and gas.Now, Talisman is faced with the decision of whether or not they should enter into Kurdistan, knowing that the same thing can happen there as it did in Sudan. The KRG is asking for $220 million in exchange for allowing Talisman to search for oil reserves. Not knowing what the KRG will use the money for, whether it’s to improve economic development or to purchase weaponry creates a dilemma for Talisman. The board of directors had first-hand experience of the damage to Talisman’s reputa tion. With proper due diligence and continuous re-evaluation of the situation in Kurdistan, Talisman should now find it easier to discover political risk and solve problems before they arise.Problem StatementTalisman Energy Inc. has encountered problems in the past when entering into politically unstable markets in other countries. Now they are faced with the decision whether to enter the oil-rich Kurdistan region of Iraq, knowing there are great risks associated with it. If they decide to enter Kurdistan, can they do it without facing the same problems as they did in Sudan?AnalysisTalisman’s interest in pursuing oil exploration in the Kurdistan region of Iraq has been shaped by many factors. First being that Kurdistan is estimated to have 39 million barrels of oil reserves. Second, Talisman was optimistic about the opportunity for foreign oil companies to tap into Iraqi oil now that Saddam Hussein had been defeated. Finally, the Kurdistan area was viewed as significantly saf er than the rest of Iraq. Talisman Energy Inc. is a company who has experience doing business in countries with high political risk. Political risk can be caused by conflict and violence, terrorism and kidnapping, property seizure, policy changes, and local  content requirements (Wild & Wild, International Business, 2012). Corruption sometimes plays a role in international business. See table 1 for the Corruption perception index. The higher the CPI score the less corruptive the country is.Table 1 Corruption Perception Index CountryCPI ScoreFinland9.0 to 10.0 Canada8.0 to 8.9 United States of America7.0 to 7.9 Spain6.0 to 6.9 Hungary5.0 to 5.9 Greece4.0 to 4.9 Mexico3.0 to 3.9 Russia2.0 to 2.9 Iraq1.0 to 1.9Talisman is now faced with the decision of whether or not they should enter into Kurdistan given the uncertainty in such an unstable region. Have they done the proper due diligence to proceed into Iraq. Iraq is a region with high political risk see Exhibit 1 (Wild & Wild, Inter national Business, 2012).Exhibit 1 Political risk around the WorldIn retrospect, should Talisman have gone into Sudan?Talisman made a good decision by entering Sudan. They were aware of the risks but the rewards were potentially high. It was for this reason they took the chance. They were faced with many challenges such as being blamed for influencing the Civil War. Overcoming these challenges only made the company stronger and more knowledgeable for similar future situations. What are the learnings from the Sudan experience?Talisman learned a great deal from the Sudan experience. They established a dedicated Corporate Responsibility Group (CR) in response to the events in Sudan. The CR group have developed Talisman’s CR policies, procedures and  reporting protocols. Over the years, they have included government relations and responsibility for assessing the risks involved in new projects, especially when entering countries that have high political risk. The company has als o added the International Code of Ethics for Canadian Business to its existing corporate code of ethics (Talisman Energy Inc.: The Decision to Enter Iraq, 2009). For more information on how Talisman manages their corporate responsibility see Exhibit 2.Exhibit 2 Talisman managing Corporate Responsibility Their commitment to corporate responsibility is founded in their company values. Their people put these values into action daily. Their dedication to making Talisman a great corporate citizen is built into the policies, systems, procedures and practices they have put in place to keep them improving. Their values include: Safety: Their goal is to create working conditions that cause no harm to people. Passion: They inspire others by the passion they demonstrate in their work. Results: They have a bias for results and take initiative to get things done efficiently, creating value for their shareholders. Respect: They take time to consider and appreciate other people’s points of view and treat the environment with respect.Excellence: They strive for excellence in what they do and how they do it. Teamwork: by working effectively together, they can deliver results far beyond their individual capabilities. Honest communication: They show courage to speak honestly and support others to do the same. How much money can Talisman make by entering Iraq?If the U.S geological survey is correct in estimating Kurdistan to have 39 billion barrels of oil reserves, then Talisman can make an enormous amount of money by entering Kurdistan. The world demand for oil in 2008 is forecast at 87 million barrels per day and the price of oil was US$130 per barrel (Talisman Energy Inc.: The Decision to Enter Iraq, 2009). The profit would be in the trillions. These large figures could cloud ones judgement when making such an important decision as this. The resources are there to generate huge profits but the circumstances they have to go through to do so  will have to be examined. W hat are the costs and benefits for Talisman to enter Iraq?CostsA 220 million dollar payment has to be paid to the Kurdistan Regional Government. Talisman’s entry might be viewed as support for the Kurdistan government as it was in Sudan and as a result there could be opposition form the U.S government, which supports the unity of Iraq and the Iraqi central government. There has yet to be an agreement on revenue sharing (Talisman Energy Inc.: The Decision to Enter Iraq, 2009). This could cause problems between the central government and the Kurdistan Regional government. A decision to enter Iraq could ruin the reputation of the company if the same thing were to happen there as in Sudan. The Iraqi central government controls Iraq’s export pipeline system. Without the ability to export the oil, Talismans oil revenue would be significantly curtailed.Benefits†¢Have access to large amounts of oil reserves. †¢Financial growth resulting in trillions of dollars in pro fit. †¢An opportunity to invest in the region of Kurdistan. †¢An opportunity to increase the company’s overall market share. †¢An increased level of profit as a result of cheaper labour than other business ventures.Discussion of AlternativesThere are some alternatives that may help solve Talisman’s problems. Presented here are some advantages and disadvantages of each as well as how each would affect the company as a whole and the country in which it is conducting business. One alternative would be to become more involved in the country where the business is taking place. A positive image needs to be put forth. Talisman needs to show others that it wants to make a difference in the Kurdistan region. With the $220 million that is to be paid to the Kurdistan Regional Government (KRG), it is possible that Talisman could approach the KRG and make some kind of a deal regarding the use of the money. Hopefully this will ensure that it is used to build affordabl e housing, hospitals, schools, roads, and improve drinking water.This has all been destroyed or damaged by past conflict within the country. The advantage of this action results in proving to others that the money is being spent to  improve economic development in the region of Kurdistan and not to create independence from Iraq. A disadvantage of this would be the actual cost to carry out such an amount of work. Ultimately, it would improve their public image and presence in Kurdistan and hopefully prevent any controversy while being there. Another alternative would be to continually evaluate their position while in Kurdistan. This involves evaluating risk to prevent unexpected risks from occurring or exposure to them. By doing this, Talisman would always be on top of the situation at hand and it will allow them to become more proactive in their presence there. It will also help them to decide to stay or leave at any particular time. An advantage of this would be awareness of the local conditions and political/economic environment.They would re-evaluate the risks on a regular basis. This should prevent them from making the same mistakes as they did in Sudan. A disadvantage of this again would be that it is more costly. In addition, Talisman is risking the chances of another company taking the opportunity to enter the region and gain control of the oil reserves. The end result would be that Talisman would be receiving constant updates on the situation in Kurdistan.RecommendationTalisman Energy Inc. is a company that has had their fair share of problems when dealing with areas involving high political risk, such as Sudan. During their time there, they learned a great deal about risk and what to look for to reduce it to an acceptable level for investment purposes. The best way to reduce risk is too continually evaluate the region in which they are conducting business. With all the experience that Talisman has gained in Sudan they should now have a higher level of knowledge and comfort in doing business in Kurdistan. Talisman should now find it easier to discover political risks in new investment ventures. By completing the proper due diligence and exploration of political, legal, social and human rights issues, they should excel in doing business in the Kurdistan region.One must always remember when conducting business in an area with high political risks come high cost. If Talisman decides to enter Kurdistan it has to make sure that the $220 million dollar payment to the Kurdistan Regional Government is transparent and that it meets the standards of the Extractive Industries Transparency Initiative (Talisman Energy Inc.: The Decision to  Enter Iraq, 2009). A deal should try and be made with the KRG to ensure that the money be spent on economic development and not on weapons. This would show the people of the region and the world that Talisman wants to help the people of Kurdistan improve their country, while at the same time establish a viable relationship with the region in order to successfully operate its business in the oil industry. Talisman Energy Executive SummaryTalisman Energy Inc. (Talisman) is an independent Canadian oil and gas producer. Talisman is a company that has been through a great deal of criticism due to their negative experience in Sudan in previous years. They were accused of numerous things such as fueling the civil war, believing the Sudanese Government was using oil revenues to purchase weaponry, and of being complicit in human rights abuses because of fees and royalties paid to the government for the rights to explore oil and gas.Now, Talisman is faced with the decision of whether or not they should enter into Kurdistan, knowing that the same thing can happen there as it did in Sudan. The KRG is asking for $220 million in exchange for allowing Talisman to search for oil reserves. Not knowing what the KRG will use the money for, whether it’s to improve economic development or to purchase weaponry creates a dilemma for Talisman. The board of directors had first-hand experience of the damage to Talisma n’s reputation. With proper due diligence and continuous re-evaluation of the situation in Kurdistan, Talisman should now find it easier to discover political risk and solve problems before they arise.Problem StatementTalisman Energy Inc. has encountered problems in the past when entering into politically unstable markets in other countries. Now they are faced with the decision whether to enter the oil-rich Kurdistan region of Iraq, knowing there are great risks associated with it. If they decide to enter Kurdistan, can they do it without facing the same problems as they did in Sudan? AnalysisTalisman’s interest in pursuing oil exploration in the Kurdistan region of Iraq has been shaped by many factors. First being that Kurdistan is estimated to have 39 million barrels of oil reserves. Second, Talisman was optimistic about the opportunity for foreign oil companies to tap into Iraqi oil now that Saddam Hussein had been defeated. Finally, the Kurdistan area was viewed as significantly safer than the rest of Iraq.Talisman Energy Inc. is a company who has experience doing business in countries with high political risk. Political risk can be caused by conflict and violence, terrorism and kidnapping, property seizure, policy changes, and local  content requirements (Wild & Wild, International Business, 2012). Corruption sometimes plays a role in international business. See table 1 for the Corruption perception index. The higher the CPI score the less corruptive the country is.Table 1 Corruption Perception Index Country CPI ScoreFinland9.0 to 10.0 Canada8.0 to 8.9 United States of America7.0 to 7.9 Spain6.0 to 6.9 Hungary5.0 to 5.9 Greece4.0 to 4.9 Mexico3.0 to 3.9 Russia2.0 to 2.9 Iraq1.0 to 1.9Talisman is now faced with the decision of whether or not they should enter into Kurdistan given the uncertainty in such an unstable region. Have they done the proper due diligence to proceed into Iraq. Iraq is a region with high political risk see Exhibit 1 ( Wild & Wild, International Business, 2012). Exhibit 1 Political risk around the World)In retrospect, should Talisman have gone into Sudan?Talisman made a good decision by entering Sudan. They were aware of the risks but the rewards were potentially high. It was for this reason they took the chance. They were faced with many challenges such as being blamed for influencing the Civil War. Overcoming these challenges only made the company stronger and more knowledgeable for similar future situations. What are the learnings from the Sudan experience?Talisman learned a great deal from the Sudan experience. They established a dedicated Corporate Responsibility Group (CR) in response to the events in Sudan. The CR group have developed Talisman’s CR policies, procedures and  reporting protocols. Over the years, they have included government relations and responsibility for assessing the risks involved in new projects, especially when entering countries that have high political risk. The company has also added the International Code of Ethics for Canadian Business to its existing corporate code of ethics (Talisman Energy Inc.: The Decision to Enter Iraq, 2009).For more information on how Talisman manages their corporate responsibility see Exhibit 2. Exhibit 2 Talisman managing Corporate Responsibility Their commitment to corporate responsibility is founded in their company values. Their people put these values into action daily. Their dedication to making Talisman a great corporate citizen is built into the policies, systems, procedures and practices they have put in place to keep them improving. Their values include: Safety: Their goal is to create working conditions that cause no harm to people.Passion: They inspire others by the passion they demonstrate in their work. Results: They have a bias for results and take initiative to get things done efficiently, creating value for their shareholders. Respect: They take time to consider and appreciate other peopleà ¢â‚¬â„¢s points of view and treat the environment with respect. Excellence: They strive for excellence in what they do and how they do it. Teamwork: by working effectively together, they can deliver results far beyond their individual capabilities. Honest communication: They show courage to speak honestly and support others to do the same. How much money can Talisman make by entering Iraq?If the U.S geological survey is correct in estimating Kurdistan to have 39 billion barrels of oil reserves, then Talisman can make an enormous amount of money by entering Kurdistan. The world demand for oil in 2008 is forecast at 87 million barrels per day and the price of oil was US$130 per barrel (Talisman Energy Inc.: The Decision to Enter Iraq, 2009). The profit would be in the trillions. These large figures could cloud ones judgement when making such an important decision as this. The resources are there to generate huge profits but the circumstances they have to go through to do so  will ha ve to be examined. What are the costs and benefits for Talisman to enter Iraq?CostsA 220 million dollar payment has to be paid to the Kurdistan Regional Government. Talisman’s entry might be viewed as support for the Kurdistan government as it was in Sudan and as a result there could be opposition form the U.S government, which supports the unity of Iraq and the Iraqi central government. There has yet to be an agreement on revenue sharing (Talisman Energy Inc.: The Decision to Enter Iraq, 2009). This could cause problems between the central government and the Kurdistan Regional government. A decision to enter Iraq could ruin the reputation of the company if the same thing were to happen there as in Sudan. The Iraqi central government controls Iraq’s export pipeline system. Without the ability to export the oil, Talismans oil revenue would be significantly curtailed.Benefits†¢Have access to large amounts of oil reserves. †¢Financial growth resulting in trillio ns of dollars in profit. †¢An opportunity to invest in the region of Kurdistan. †¢An opportunity to increase the company’s overall market share. †¢An increased level of profit as a result of cheaper labour than other business ventures. Discussion of AlternativesThere are some alternatives that may help solve Talisman’s problems. Presented here are some advantages and disadvantages of each as well as how each would affect the company as a whole and the country in which it is conducting business. One alternative would be to become more involved in the country where the business is taking place. A positive image needs to be put forth. Talisman needs to show others that it wants to make a difference in the Kurdistan region. With the $220 million that is to be paid to the Kurdistan Regional Government (KRG), it is possible that Talisman could approach the KRG and make some kind of a deal regarding the use of the money.Hopefully this will ensure that it is use d to build affordable housing, hospitals, schools, roads, and improve drinking water. This has all been destroyed or damaged by past conflict within the country. The advantage of this action results in proving to others that the money is being spent to  improve economic development in the region of Kurdistan and not to create independence from Iraq. A disadvantage of this would be the actual cost to carry out such an amount of work. Ultimately, it would improve their public image and presence in Kurdistan and hopefully prevent any controversy while being there. Another alternative would be to continually evaluate their position while in Kurdistan.This involves evaluating risk to prevent unexpected risks from occurring or exposure to them. By doing this, Talisman would always be on top of the situation at hand and it will allow them to become more proactive in their presence there. It will also help them to decide to stay or leave at any particular time. An advantage of this would be awareness of the local conditions and political/economic environment. They would re-evaluate the risks on a regular basis.This should prevent them from making the same mistakes as they did in Sudan. A disadvantage of this again would be that it is more costly. In addition, Talisman is risking the chances of another company taking the opportunity to enter the region and gain control of the oil reserves. The end result would be that Talisman would be receiving constant updates on the situation in Kurdistan.RecommendationTalisman Energy Inc. is a company that has had their fair share of problems when dealing with areas involving high political risk, such as Sudan. During their time there, they learned a great deal about risk and what to look for to reduce it to an acceptable level for investment purposes. The best way to reduce risk is too continually evaluate the region in which they are conducting business. With all the experience that Talisman has gained in Sudan they should now have a higher level of knowledge and comfort in doing business in Kurdistan.Talisman should now find it easier to discover political risks in new investment ventures. By completing the proper due diligence and exploration of political, legal, social and human rights issues, they should excel in doing business in the Kurdistan region. One must always remember when conducting business in an area with high political risks come high cost. If Talisman decides to enter Kurdistan it has to make sure that the $220 million dollar payment to the Kurdistan Regional Government is transparent and that it meets the standards of the Extractive Industries Transparency Initiative (Talisman Energy Inc.: The Decision to

Essay on “Cardiology Fellowship”

Essay on â€Å"Cardiology Fellowship† In applying for this fellowship in cardiology, I am reminded of the expression we had on our unit that if you want to see how valuable a minute is, look at a man who missed a train, but we say go the chest pain unit. I will always remember that first day when as that day when my cardiology fellow got a pager from the ER physician that there was a patient with STEMI. He literally ran down the stairs because there was no time to use the elevator, ran in to the ER seeing the patient, checking the EKG and calling the attending physician all at the same time. He was not the only one who had that response, but rather everyone did, including the nurses, technicians, and transport staff. They all kept in mind that time is muscle and did their best to send the patient to the catheterization unit within fifteen minutes. Of all my internal medicine rotations, cardiology was by far the most professionally satisfying. I have always believed in taking an interactive role with the patients and their families, and have been pleased to hear from my patients that I have an excellent bedside manner. Before I received the offer to work in the cardiology department of Cairo University, I had the opportunity to work in the oldest and largest hospital in the Middle East. Their cardiology department was by far one the busiest, including the ER, the cardiology wards and CCU units, and the five catheterization units. My class was the final one that went directly from medical school to the cardiology residency, and over time my affection for cardiology only increased. I learned many things there, such as how challenging the EKG is even for cardiology attending physicians, and how much details one can get from that strip.

The Problem of Evil Disproved by the Free Will Defense Essay

The Problem of Evil Disproved by the Free Will Defense The Problem of Evil states that because evil exists the existence of a tri-omni being, which we typically refer to as God, is impossible. This argument, if proved to be true, would refute the Cosmological Argument for God’s Existence. The Cosmological Argument states that not every being can be a dependent being without infinite regress (which is believed to be impossible), so there exists a tri-omni self dependent being known as God which initiated the dependency of the universe. The disproving of God and, thus, all theories proving the existence of God, would be disastrous to the philosophy of St. Thomas Aquinas and all people who believe in the existence of a†¦show more content†¦Some people known as Fideists believe in the existence of God based on faith alone. Believing in something based on faith alone by its nature does not require any evidence. Under Fideism it is acceptable for a person to believe that the moon is made of cheese, that Santa Claus exists, or that there are mermaids. It simply doesn’t make any sense. Fideism does not solve the Problem of Evil for the simple fact that it does not address it or philosophy and reason in general. Another possibility is that what appears to be evil to us actually has a divine reason which we cannot grasp. This is the belief held by Theists. Natural evil is evil caused not by humans but by our environment around us; this includes hurricanes, earthquakes, volcanoes, etc. This is considered a problem for the Free Will Defense because natural evil exists regardless of the existence of Free Will. The answer to this problem is that it is possible that the naturally evil events are caused by demons, thus absolving both humanity and God from any moral responsibility. Another possible answer is that at one point humans were able to avoid these natural evils through the use of psychic abilities and precognition; this theory speculates that these abilities were lost due to the fall from Eden. The Free Will Defense provides a solution to the Problem of Evil. It states that a world with free will and evil is better than a worldShow MoreRelatedRichard Swinburnes The Problem of Evil: Gods Existence2109 Words   |  9 PagesSwinburnes The Problem of Evil: Gods Existence Philosophers have looked for ways to explain Gods existence for centuries. One such argment that the believer must justify in order to maintain the possibility of Gods existence is the problem of evil. In his essay, The Problem of Evil, by Richard Swinburne, the author attempts to explain how evil can exist in a world created by an omniscient, omnipotent, omnibenevolent Being, namely God. 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The cover was printed by Courier/Westford. This book is printed on acid-free paper. Copyright  © 2009, 2006, 2004, 2001, 1998, 1995, 1992, 1989, 1986, 1981, 1976 John Wiley Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means

Essay on Religion and Public Policy - 2873 Words

The place of religion in the public square is a debateable topic. In essence, the dispute centers on the fundamental question: should religious beliefs be excluded from consideration of public policy? That is to say, if society strongly believes that the state should not adopt or implement religious positions, views or policies; to what extent should religious ideologies or concepts be used to publicly support or oppose governmental actions? Or perhaps do religious beliefs and public policy make too dangerous a mixture to even consider? In any vibrant culture, governmental decisions and actions are largely influenced by the public square. Policy-makers discuss, justify and support or oppose public issues in hopes of reaching a consensus†¦show more content†¦In support of my thesis, this argument will show that the exclusion of religion from public policy should be a neutral debate and no religion should be publicly endorsed over another (Guinn 3). Thus, more substantive i nterpretations addressing the Charter’s equality provisions are necessary in order to overlook the treatment of religious minorities. Section 2(a) states: To ensure that the government does not advantage some beliefs and disadvantage others. To ensure equal respect for all religious viewpoints, they argue that the government: (1) must respect an individual’s beliefs and the right to act in ways that are demanded by those beliefs; (2) may not impose the majority’s religious views on minority believers; and (3) may not exclude believers from public benefits for adhering to their beliefs.(Smithey 89). According to this mandate, the government cannot enforce any laws based strictly on a traditional view, nor can a law be repressed solely based on religion (Guinn 3). On a wider spectrum, with hundreds of established religions and thousands of their various sects around the world, it is evident that religious beliefs have been included in consideration of public policy (Dickinson and Dolmage 364). This results in clashes amongst differing religions. All religious beliefs have their accepted doctrine or system of belief that followers of the faith must accept without any questions asked. This, in turn, can lead to a great deal of intolerance inShow MoreRelatedReligious Prayer Within Public Schools1431 Words   |  6 Pages Religious prayer within public schools has been a heated debate for many years and ultimately has caught national attention. Overtime many court cases have challenge this issue. The Constitution itself is on the fence of religious prayer because of the First Amendm ent’s freedom of speech clause which prohibits the government’s involvement with the freedom of exercise of religion. The policy of religious prayer within Mississippi public schools is a state policy level. In the year of 2013, GovernorRead MoreIs Religion Become An Outdated Policy?1614 Words   |  7 Pages Religion is the guiding force of human morality and through many centuries it has shaped our perspective of the world and each other. While religion and faith have had a substantial impact on their communities in a spiritual way it has also helped to construct our modern society. The question is has religion become an outdated policy means, and has our society grown past the need for the moral compass that faith provides us? Today religion might be dividing us more than ever before, political partiesRead MoreThe Academic Responsibility Of The Classroom803 Words   |  4 Pagesenvironment that is respectable in terms of difference of opinion, That being said, faculty and staff of academic institutions across the United States should uphold â€Å"academic responsibility by submitting their knowledge and claims to rigorous and public review by peers who are experts in the subject matter under consideration; to ground their arguments in the best available evidence; and to work togethe r to foster the education of students†(Association of American Colleges, 2016). However, whileRead MoreThe Argument Of The First Amendment878 Words   |  4 PagesThe purpose of the First Amendment is to â€Å"ensure against government intrusions on personal freedoms such as freedom of religion, freedom of the press, free expression, freedom of association, and freedom of assembly (Michigan State University)†. 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Values vary between individuals, but for many, religion is the root from where these values stem. While it is good to morally question, today personal religious affiliation is increasing in collective matters and actions, expressed in politics, protests, and biased beliefs. It is important to note that religion and politics are two different domains that should not intermingleRead MoreShould Prayer Be Allowed? School?1623 Words   |  7 Pagesmindset. According to the article religion in the Founding of American Republic, â€Å"the country’s first two presidents, George Washington and John Adams, we re firm believer said the importance of religion for the republican government. As citizens of Virginia and Massachusetts both were sympathetic to general religious taxes being paid by the citizens of their respective states to the churches of their choice (Religion And The Federal Government, Part 1 - Religion And The Founding Of The American

Marketing Strategies Of Mitsubishi Motors

Question: Discuss about the Marketing Strategies of Mitsubishi Motors. Answer: Introduction The purpose of this report is to demonstrate marketing strategies of Mitsubishi Motors. In this improving technological environment, automobile industry has a clear focus on the hybrid cars. The demand of hybrid car has increased over the past few years. Fuel efficiency has become the USP (Unique Selling Proposition) for the automobile manufacturers. A Hybrid car consists of two different engine for both electric and fuel. It helps to reduce fuel consumption at very low cost and therefore, the demand is increasing rapidly (Lei and Moon 2015). In this report, the chosen organization is Mitsubishi Motors and the selected hybrid car is Outlander PHEV. Company and product Background Mitsubishi Motors is a Japanese automaker founded in 1917. As of 2016, the company is the sixteenth largest car manufacturer in world market. The company manufactures three types of products such as commercial vehicles, automobiles and economy cars (Mitsubishi-cars.co.uk 2016). Outlander PHEV is a newly designed hybrid car of Mitsubishi Motors, which has a range of features. The Plug-in Hybrid technology helps to switch between electric engine and fuel engine. It makes the car most energy and fuel-efficient in the global market. Target market, Segment and Positioning of the company Market Segmentation In order to segment the market for Outlander PHEV, Mitsubishi Motors has adopted three different segmentation strategies. The segmentation strategies are Geographic Segmentation, Demographic Segmentation and Psychological segmentation. Following are the discussion regarding how the company has segmented the target market for the hybrid car. Segmentation Strategies Discussion Geographic Segmentation Here, the company has selected different countries like United States, Australia and Japan. In these countries, the demand of hybrid car is rapidly increasing (Gonzlez, Crcaba and Ventura 2015). People are searching for the most fuel-efficient vehicle in order to reduce transportation cost. Moreover, the company has adopted this segmentation strategy in order to fulfill needs and demands of the specific countries. Demographic Segmentation In order to segregate the consumers based on demographic segmentation, the company has considered age, generation and income level of the consumers. Psychological segmentation This segmentation strategy helps the company to segregate the consumers based on their lifestyle. Here, the company has identified consumers perception regarding hybrid cars (Rusich and Danielis 2015). Hybrid cars like Outlander PHEV have a range of feature, which provides high comfort to the consumers. Target Market Mitsubishi Motors has implemented an efficient target market strategy for the newly designed product called Outlander PHEV. The company has targeted the consumers based on the segmentation strategies. Following are the target market of Outlander PHEV. The company has targeted people aged between 25 and 60 The company has targeted people from middle (AU $499) and high-income (AU $1098) background The company has targeted tech savvy people of the target market The company has targeted people who lead luxury lifestyle Positioning Figure 1: Positioning Map of Mitsubishi Motors (Source: Gonzlez, Crcaba and Ventura 2015) In figure 1, the positioning map of Mitsubishi Motors has been provided in relation with three major competitors of the company such as Nissan Motor Co, Ltd, Honda Motor Company Limited and Toyota Motor Corporation. The positioning map shows that Mitsubishi manufactures high quality products at lowest cost in the market (Chatterjee 2015). Therefore, the company has influenced product value and consumers perception successfully. The hybrid cars of Mitsubishi Motors are specially designed to reduce energy consumption. Apart from that, the company has incorporates a set of features in order to make the product innovative. Therefore, the product is not only increasing consumers value by cost and quality. It also has innovative features, which helps the company to attract consumers in competitive market. Micro and Macro environmental forces A set of micro and macro environmental forces affects business growth of Mitsubishi Motors and its newly designed product Outlander PHEV. In order to analyze the internal and external market forces, two management tools have been utilized in this section such as SWOT analysis tool and PEST analysis tool (Thorelli 2015). It would help to gain a better understanding regarding the market forces as well as the internal forces that affects business of the company. SWOT Strengths Outlander PHEV is an eco-friendly product, which reduce less carbon The product is less expensive, which fits within peoples budget Weaknesses Product quality is low in contrast with competitors The company should keep producing hybrid vehicles in order to increase customer retention (Whyte and Lohmann 2015). Mitsubishi does not have efficient training program for the labour, which affects product quality negatively Opportunity Mitsubishi has a good brand image and reputation in global market, which may help the company to increase customer retention (Bungsche 2015). The company can launce new models of hybrid cars in order to influence buying behaviour of consumers Threats The market competition in South Korea, Eastern Europe and China is rapidly increasing (Benmelech, Meisenzahl and Ramcharan 2016). Unfavourable economic condition of US market is a major threat for the company PESTLE analysis Political In order to conduct sustainable business in global market, Mitsubishi Motors needs to comply with legal policies and procedures of the targeted countries (Gaubinger et al. 2015). For example, government of Japan has taken an initiative to limit the number of vehicle. It has affected sales figure of Mitsubishi Motors negatively. Economic Low economic condition of the targeted countries may affect sales figure of the company. Outlander PHEV is the most cost and fuel-efficient product of the company, which is especially designed for low energy usage (Yamashita et al. 2015). Therefore, the company would be able to influence consumers buying behavior positively, even during economic downfall. Social Outlander PHEV can be modified as per consumers needs and demands. Nowadays, consumers are searching for energy efficient vehicles (Kitanaka et al. 2015). Therefore, it would be beneficial for the company to manufacture new models of hybrid cars in global market. Technological In order to comply with legal policies, automobile industry needs to provide the minimum safety features to their cars (Hatanaka 2015). Therefore, Mitsubishi Motors should pay close attention to the technological innovation as well as security of the products. Legal Mitsubishi Motors should comply with the legal policies of the targeted countries in order to conduct sustainable business. This particular external force is not controllable by the company (Fujita et al. 2015). Therefore, it is highly important to avoid non-compliance of the legal framework. Environmental Mitsubishi Motors should comply with the environmental policies in order to conduct sustainable business. Therefore, the company has a range of hybrid products (Zhao et al. 2015). It helps the company to reduce carbon footprint in an efficient manner. Consumers perception about Outlander PHEV using Black Box model Figure 2: Black Box Model (Source: Noor, Azila and Teoh 2015) Black Box model of consumers behaviour helps to define consumers perception regarding a particular brand or company. Here, consumers perception regarding Outlander PHEV has been evaluated. This model suggests that there are two parameters such as environmental factors and buyers Black Box. In environmental factor, there are two factors such as marketing stimuli and environmental stimuli (Rodemann et al. 2015). On the other hand, buyers black box consists of three factors such as buyers characteristics, decision process and buyers response. Based on the above-mentioned factors following is the consumers perception regarding Outlander PHEV. The company has maintained quality while manufacturing Outlander PHEV. Apart from that, the product price is moderate, which influences buying behavior of the consumers positively. The product has the ability of reduce fuel or energy consumption. People in global market are concern about fuel efficiency and therefore, it has been noted that demand of hybrid cars is very high (Denk, Bakran and Schafferhans 2016). When it comes to the environmental stimuli, the product has the ability to reduce carbon footprint of the society. The company has incorporated innovative technologies in order to improve the product quality. The company has also provided security features in order to comply with the legal policies imposed by government. Consumers of automobile industry are searching for product with high fuel efficiency (Shukor et al. 2015). Here, Outlander PHEV has duel engine technology for both fuel and electric consumption. It helps the company to attract consumers towards the brand. Con sumers follow a six step decision-making process before making the final purchase decision. The first step is problem or need recognition, where consumers identify their needs. In this rapidly changing market environment, consumers need hybrid cars due to its fuel-efficiency feature (Dagci, Peng and Grizzle 2015). After identifying the need, consumers conduct a market research. Here, consumers found Outlander PHEV to be the most valuable purchase due to its low price and high quality. As innovative features of the product satisfy the consumers at the early stage, there is no need of alternative evaluation. The reason behind why consumers choose Outlander PHEV is its high quality built and extraordinary features. Discussing Marketing Mix In order to increase sales value of Outlander PHEV, the company has implemented an efficient marketing mix. The marketing mix can be evaluated by using the 7Ps marketing mix model, which consists seven marketing elements such as product, price, promotion, place, physical evidence, people and process. In order to gain competitive advantages, the company has adopted efficient product and pricing strategies. The USP of the product is high fuel efficiency, which helps the company to build strong brand image in global market. Following is the brief discussion of the marketing mix that Mitsubishi has implemented for Outlander PHEV. Price Mitsubishi Motors has implemented a low pricing strategy for Outlander PHEV in order to attract the middle class consumers from the target market (Kaushik and Pandey 2015). Low pricing strategy helps to increase the product value, which directly influence consumers; buying behavior positively. Product Nowadays, consumers are searching for fuel-efficient cars. Therefore, Mitsubishi Motors has provided innovative features. The company has included two different engines for both fuel and electric consumption (Lei and Moon 2015). Outlander PHEV has a 2-litter petrol tank, which can switch in between as per the requirements (Gonzlez, Crcaba and Ventura 2015). Apart from that, the product has a range of security features that helps to increase product value in an effective manner. Promotion Mitsubishi Motors provides promotional offers in order to attract consumers from competitive market. The company use to attend sport events and other social events in order to conduct product promotion (Rusich and Danielis 2015). Apart from that, the company provides special discounts during festive session in order to increase product sales. Place Mitsubishi Motors has a wide range of dealers in global market, which helps the company to distribute products. Consumers have to visit show room of Mitsubishi in order to purchase the products (Chatterjee 2015). Physical Evidence Mitsubishi Motors provide physical evidences as per governments guideline. Here, the company provides all necessary documents to the consumers in order to share product details (Thorelli 2015). It helps the company to maintain transparency with the consumers. People Mitsubishi Motors has an efficient workforce who is able to address consumers quarries. Apart from that, the sales persons of the company have adequate product knowledge, which helps to communicate with the consumers efficiently (Whyte and Lohmann 2015). Process In order to improve customer service, the company has implemented efficient training process for the employees. It helps the company to improve consumers experience during visiting the stores in global market. Recommendations In order to increase sales of Outlander PHEV, Mitsubishi Motors should consider some internal organizational processes. Here, the company should improve the product quality, advertisement strategy, promotional strategy and the company should introduce new models of hybrid cars in global market. Following are the recommendations that Mitsubishi Motors should consider in order to gain competitive advantages. Improving product quality: The market is highly competitive and therefore, Mitsubishi Motors should pay close attention to the product quality as well as products features. Therefore, the company should purchase the raw materials from reputed automobile suppliers in global market. Apart from that, the company should adopt just in time ordering approach in order to improve product quality. This strategy would help to ensure that the raw materials are not being damaged. The external market analysis emphasizes that competitors are manufacturing high quality products than Mitsubishi. Therefore, the company should improve the quality of some specific raw materials such as steel, rubber and fuel. Advertisement strategy: In order to gain competitive advantage, the company should conduct online advertisement. Nowadays, this is the globally acknowledge advertisement strategy, which helps companies to reach to the targeted consumers within short time period. Here, Mitsubishi Motors should conduct social media advertisement in order to increase product awareness among the target market. The company should develop video and banner advertisement for its social media campaigns. In case of video advertisement campaign, the company should consider the bandwidth speed of the targeted country. Therefore, Mitsubishi Motors should reduce the file size in order to attract visitors rapidly. On the other hand, banner advertisement would help the company to deliver product information to the targeted market in an efficient manner. Promotional strategy: The Company should provide more promotional offers in order to gain competitive advantages. Here, Mitsubishi Motors should increase discount percentage in order to attract the consumers. Apart from that, the company should provide free car accessories in order to increase product values. Car accessories like car cover, seat cover and cleaning accessories in order to attract consumers. The company should communicate with the consumers through social media platform in order to increase awareness about the promotional offers. New hybrid car models: In order to gain competitive advantages, Mitsubishi Motors should introduce new hybrid cars in global market. The company is currently has a minimum range of hybrid products. On the other hand, the demand of hybrid product has increased in global market rapidly. Therefore, the company should introduce new models with improved technologies in order to retain new and existing consumers in global market. The company should adopt innovative security features in order to upgrade the models of hybrid cars. It would help the consumers to satisfy the changing needs and demand of the consumers. Conclusion While concluding, it can be said that Mitsubishi Motors has introduced Outlander PHEV, which is a hybrid car with duel engine technology. The car has the ability to switch within the engine as per requirements. In order to promote the product in global market, the company has adopted efficient advertisement strategy. The USP of the product is its fuel and energy efficiency, which influences consumers buying behavior in an effective manner. This report shows the external and internal market forces that may affect business growth of the company. In order to conduct sustainable business in global market, the company should introduce innovative technologies. It would further help the company to increase security features of the products. Reference list Benmelech, E., Meisenzahl, R.R. and Ramcharan, R., 2016.The Real Effects of Liquidity During the Financial Crisis: Evidence from Automobiles(No. w22148). National Bureau of Economic Research Bungsche, H., 2015. Japans Automobile Market in Troubled Times. InGlobal Automobile Demand(pp. 151-178). Palgrave Macmillan UK Chatterjee, A., 2015. 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The carrier-within-a-carrier strategy: An analysis of Jetstar.Journal of Air Transport Management,42, pp.141-148 Yamashita, Y., Kato, S., Yamasaki, H., Yokozutsumi, R. and Okada, Y., Mitsubishi Electric Corporation, 2015.CONTROL DEVICE FOR ELECTRIC CAR. U.S. Patent 20,150,194,918 Zhao, Z.G., Chen, H.J., Yang, Y.Y. and He, L., 2015. Torque coordinating robust control of shifting process for dry dual clutch transmission equipped in a hybrid car.Vehicle System Dynamics,53(9), pp.1269-1295.